Refund Policy

You have 14 days from delivery to notify us of your intention to return. If accepted by our returns team, you have 14 days from this date to deliver to the supplied address. Returns received after this period will not be refunded.

When you receive goods that require assembly, prior to installing, it is very important that you check the instructions and any parts list to ensure that you have all the relevant parts and that you can fit the product in strict accordance with the manufacturer's instructions.

We cannot refund products that have been wrongly fitted or be responsible for any consequences of mis-fitting our products. We strongly recommend that you employ only qualified and experienced joiners and electricians to install our products.

Your refund will be processed within 14 days of your item being received or cancelled.

All refunds will be made to the original method of payment only.

You will be notified by email when your refund has been processed.

Please note, that depending on your financial institute, the time taken for the refunded amount to reach your account can vary and this is something that we are unable to control, generally refunds are received within 2-3 days of processing.

If for any reason you are not fully satisfied with your purchase you can return your purchase. We must be notified within 14 days of receiving your goods and complete your return to us within 14 days of us being notified by you.

This is only applicable if the item(s) returned are complete, in resalable condition, unused and with the correct packaging. We reserve the right to charge up to 50% repackaging fee for item(s) that need repackaging, deductible from your refund.

In the unlikely event your order is damaged, you must report this to LLuxelineteam@outlook.com within 24hours with clear pictures and a description. See 'Order Policies' at the bottom of our website for more info.